We come to you. That is how copier service works.
The question we are asked most often is whether you need to bring the machine in. Almost always, no. A technician comes to the machine, with the common parts already in the van, and works on it where it stands.
What happens next
- Tell us the faultMake, model and what the machine is doing. A photo of any error on the screen helps.
- Charge confirmedWe confirm the attendance charge when you book, before anyone is sent.
- Diagnosed on siteThe technician finds the cause and fixes what can be fixed on the visit.
- Nothing extra without a yesAny part or further work is quoted to you before it goes ahead.
Service, repairs and preventative maintenance
Most people call us when a machine has stopped. It is usually the most expensive moment to call, because by then the office has stopped with it. Servicing, repairs and general maintenance are three different jobs and it is worth knowing which one you need.
Breakdown repairs
The machine has stopped, or it is jamming, streaking or throwing an error code. A technician attends, diagnoses the cause and fixes what can be fixed on the visit. Any part or further work is quoted to you first.
A full service
A machine that still runs but has done a lot of pages. Feed tyres, rollers, the fuser and the imaging unit all wear, and a service replaces what has reached its life rather than waiting for the failure and the call out.
Preventative maintenance
Planned visits instead of emergencies. We look at the meter, the page counts against each consumable and the fault history, and attend before the parts that are due actually fail. This is what a service agreement automates.
Print quality work
Lines, banding, marks down the page, colour that has drifted off, scans that come through grey. These are usually a drum, a belt, a fuser or a calibration, and they are worth fixing rather than living with.
If you are not sure which of those you need, that is what the call is for. Tell us the make, the model and what the machine is doing, and we will tell you which one it is before anyone is booked.
Photocopiers and printers we service
We service and repair every major office brand of photocopier, copier and printer, and we are independent, so the badge on the front has never decided whether we can help. The machines on our books come from eighteen different manufacturers.
The list matters less than what sits behind it: parts access for the model, current firmware, and a technician who has been inside that machine before. That is true across A3 and A4 multifunctions, standalone copiers, desktop and workgroup printers, wide format plotters and label printers.
Where we attend
Photocopier and printer service, repairs and general maintenance are booked through one number and one service desk, in every region below, and the job goes on the same board wherever your office is. If you are searching for a photocopier technician near you, this is the page and the number.
Outside these areas? Call us. We can often ship the part and arrange a local technician to fit it.
What we get called out for
These are the faults a service desk hears every day, in the words people use on the phone. If yours is not here, describe it however makes sense and we will work out what it is.
Paper jams, misfeeds, double feeds and creased or curled output. Feed tyres and separation pads wear smooth gradually and then cross a line, so the paper is the same paper and suddenly the photocopier picks up two sheets or none. One of the cheaper repairs on a copier.
Bands, marks, smears or a repeating mark at the same spot on every sheet. Usually a drum, a transfer belt, a fuser or a contaminated charge unit, and the position of the mark down the page is what tells a technician which.
A code on the panel, a machine stuck on warming up, or one that powers up and goes no further. Tell us the code when you book: on most copiers and printers it narrows the cause before anyone leaves.
Washed out, too heavy, a colour cast, or colour that no longer matches what it printed last month. Often a calibration and a drum, and worth fixing rather than living with if the machine is doing client work.
Scan to email or to a folder that worked and now does not, usually after a mail change, a password policy or a network change rather than anything mechanical. Fixed on site, and often remotely.
Drivers, queues, a changed IP address, a new machine on an old network, or a printer that drops off the wireless. A photocopier is a device on your network before it is anything else.
Stapling, sorting, hole punching or folding that has stopped, jams inside the finisher, or a booklet unit that has gone out of alignment. A separate unit with its own wear parts.
No fault, just a lot of pages. Feed tyres, rollers, the fuser and the imaging units all have a rated life in pages, and general maintenance before they fail is cheaper than a call out after.
Trained, certified technicians
Every technician who attends a DSA job is trained and certified. That is the part of this that cannot be bought in a hurry, and it is the difference between a machine fixed once and a machine visited three times.
A photocopier is not a big printer. A workgroup multifunction device has a transfer belt, a fuser, a duplexing unit, a finisher, a scanner assembly and a network stack, and a fault in one of them shows up as a symptom in another. Diagnosing that quickly is training and repetition, not guesswork, and it is why we would rather send somebody who has been inside that model before than somebody who is quick.
- Trained and certified on the machines we service, across every major brand
- Current on firmware and on the service bulletins that change how a fault is fixed
- The common wear parts travel in the van, so most faults finish on the first visit
- Every visit logged against your machine: what was done, what was replaced and what the meter read
- Plain uniform, and we work around your office rather than through it
How the charges work
The attendance charge is confirmed with you on the phone before a technician is sent, so you know what the visit costs before you agree to it. Anything beyond that, a part or further work, is quoted to you and does not go ahead until you say so.
Paying is whatever suits your office. The technician can take payment on the day against the job sheet, you can settle it with the service desk beforehand, or, if you work in government or anywhere that runs on requisitions, raise a purchase order and we will invoice against it. Established account customers are invoiced as usual.
We will never ask for card details by email, and this form never asks for them. Anything to do with payment is handled by the service desk on the phone or by the technician at the machine.
Before you book.
The questions we are asked most on the phone. Anything else, call the service desk and ask.
Call 1300 922 260
Do I need to bring the printer or copier to you?
Almost never. A technician comes to the machine, which is how copier service works everywhere: an office multifunction is heavy, it is on the network, and it is usually the only one in the building. Small desktop printers are attended on site as well.
Do you repair printers and copiers you did not supply?
Yes, and most of what we attend was bought somewhere else. We are independent, so the badge on the front does not decide whether we can help. The machines on our books come from eighteen different manufacturers.
Which brands do you service and repair?
Every major office brand, including Toshiba, Kyocera, HP, Canon, Ricoh, Brother, Konica Minolta, Sharp, Fujifilm, Xerox, Samsung, Lexmark, Epson and OKI, plus Zebra label printers and wide format plotters.
My machine is out of warranty. Can you still repair it?
Yes. Out of warranty is the normal case for the machines we are called to, and it makes no difference to how the job is booked or attended. What matters is parts access for that model, and we will tell you when a part is no longer made.
What does a service call cost?
We confirm the attendance charge with you on the phone before a technician is sent, so you know what the visit costs before you agree to it. Anything beyond that, a part or further work, is quoted to you and does not go ahead until you say so. Machines on a DSA service agreement are covered by the agreement.
Do you repair A4 desktop printers, or only large copiers?
Both. A3 and A4 multifunctions, standalone copiers, desktop and workgroup printers, wide format plotters and label printers. Tell us the make and model when you book so the right parts travel with the technician.
How often should a copier be serviced?
By pages, not by months. Feed tyres, rollers, the fuser and the imaging units each have a rated life in pages, so a machine doing high volume needs attention sooner than the calendar suggests. On a service agreement we watch the meter and the page counts against each consumable and attend before the parts that are due actually fail.
Do you carry parts, or does it take a second visit?
The parts we replace most often travel in the van, which is why most faults are finished on the first visit. A part specific to one model is ordered and fitted on a return visit, and it is quoted to you first.
Is it worth repairing, or should I replace the machine?
That is your call and we will give you what you need to make it: what the machine needs, what it will cost, and what it has cost you before. We do not value your machine for you. There is more on how to weigh it up on our repair, service or replace page.
Are your technicians qualified?
Every technician who attends a DSA job is trained and certified on the machines they work on, and current on the firmware and service bulletins that change how a fault is fixed. Every visit is logged against your machine: what was done, what was replaced and what the meter read.
Can you service a machine that is on a lease or contract with someone else?
Yes. We are regularly called to machines that are financed or supplied elsewhere. The lease is a finance arrangement and does not decide who services the machine, though a bundled service agreement with another provider might, so it is worth checking what you are already paying for before you pay us as well. We will tell you if you are.
Do you offer scheduled preventative maintenance rather than call outs?
Yes, and for a machine doing volume it is the cheaper way round. Servicing by the calendar is guesswork; we go by pages, because feed tyres, rollers, the fuser and the imaging units each have a rated life in pages. On a service agreement we watch the meter and attend before the parts that are due actually fail.
Do you attend outside South East Queensland?
Yes. Service and repairs are booked through one number and one service desk in Brisbane, the Gold Coast, the Sunshine Coast, Toowoomba, Gympie, Northern NSW, Sydney, Melbourne, Canberra, Perth and Adelaide. Outside those areas, call us: we can often ship the part and arrange a local technician to fit it.
When the repair stops being worth it.
Some machines are worth keeping and some have had their day. If the page counts are climbing, the parts are due together, or the machine was never sized for what the office prints now, a newer one costs less to run than the one you have. We will tell you what the repair involves and what it costs, and you can weigh it up.
New machines
Every major brand, A3 and A4, sized to what you actually print rather than to a finance table. Supplied, installed, connected and set up on site.
New printers and copiers →Refurbished and renewed
A fully checked machine with a lot of life left, at a fraction of new. Serviced in our own workshop before it goes anywhere, in South East Queensland and the agreed fringes.
Machines for sale →Buy, rent, lease or finance
Buy it outright, rent it, take an operating lease, or own it at the end on commercial hire purchase. We have no preference. You buy it the way that suits your books.
Rental, lease and finance →Put it on an agreement
Toner, parts, labour and preventative maintenance in one monthly figure against your page count, so a fault is a phone call and not a quote. The alternative to paying per call.
Service agreements →Not sure which way to go? Tell us the make, the model and roughly what the office prints, and we will put the numbers side by side. There is more on weighing it up on our repair, service or replace page.
A technician, wherever the machine is.
Eleven regions across five states and the ACT, booked through one number and one service desk. Tell us where the machine is and we will tell you when someone can be there.
From the booking to the fix
