Tell us the make, model and what the machine is doing when you book, and the technician arrives ready for that fault instead of meeting it cold. On a service agreement we already hold your machine and its history, so the parts it takes are matched to it before the visit.
2013looking after offices since
15+brands serviced
11service regions
New machines
New machines, every brand. Installed and looked after.
We supply some of Australia's leading brands, Toshiba, Kyocera and HP among many others, new, refurbished or renewed, and we source anything else to order. Used machines too, checked and serviced before they leave us. Every model is priced for the trays and finishing you need, paid monthly through our finance partner or outright, and delivered with a service agreement that includes toner.
1,675 genuine cartridges, drums and parts, plus 705 compatible alternatives, for 2,989 printers and copiers from 18 brands. Search your printer model and see everything that fits, with prices including GST and live stock. On a DSA agreement, your toner is already included.
Popular for office copiers: genuine supplies for Toshiba, Kyocera, HP and Fujifilm, and premium compatibles for Konica Minolta.
From a single printer on a reception desk to fleets of machines across several sites. We are independent, so the badge on the front has never decided whether we can help: the machines on our books come from eighteen different manufacturers, where a tied dealer services one. Some customers have been with us since the start. Most had never called us before the day something stopped working, and stayed. We do not publish customer names, and we do not need to.
6,000+businesses looked after
4,500+machines on our books
18manufacturers we service, not one badge
2013independent, and in business since
We work for offices, and for the print shops, toner resellers and IT providers who look after offices themselves. Every state we service is booked through the same number and the same service desk.
Where we service →
What we actually do
Three things, one company
On site service for copiers and printers of every brand, booked through one number.
New and refurbished machines, delivered and installed by trained technicians.
Toner, drums and parts, included on an agreement or ordered from the shop.
Why DSA
Built around the machines you already have.
Document Services Australia has looked after office printers and copiers since 2013. We are independent, so we service whatever is already in your office, whichever brand it is.
When it is time to replace a machine we can supply a new one or a refurbished one, sized to your volume and budget. We supply some of Australia's leading brands, Toshiba, Kyocera and HP among many others, and we source anything else to order. Rent it, lease it, or own it at the end.
Mixed fleets are normal. A Canon in one office, a Brother in another and a Toshiba at reception can all be looked after by one company.
02
Costs confirmed first
We confirm the attendance charge when you book, and any part or further work is quoted to you before it goes ahead.
03
Toner included on contracts
Contract customers order toner in the portal and it is sent out. No separate invoice for supplies.
04
Your machine's history, on file
Every call, part and meter reading is recorded against your machine, so nothing has to be explained twice.
Buying, rental and lease
Buy it, rent it, lease it, or own it at the end.
A copier can be bought outright, rented, leased, or paid off so it is yours at the end. Buying outright is the lowest total cost if you have the capital and intend to keep the machine. Rental puts the machine, the servicing and the toner into one monthly figure and nothing on the balance sheet. A lease fixes the term and the payment. Commercial hire purchase leaves the machine yours when the term finishes.
We have no preference, and we will tell you that up front. We earn our living servicing the machine either way, so there is nothing in it for us to push you towards one. You buy it the way you want to buy it. We size the machine to your pages first, put all four options in front of you with what each one actually costs, and say plainly which is usually the cheapest for a business like yours. It is an accounting question as much as a printing one, and it is worth asking your accountant.
One service desk behind every machine in the office.
Do you service every brand of copier and printer?
Yes. We service all the major brands, including Toshiba, Kyocera, HP, Canon, Ricoh, Brother, Konica Minolta, Sharp, Fujifilm, Xerox, Epson, Lexmark and OKI, plus Zebra label printers.
Where does DSA provide service?
Brisbane, Sydney, Melbourne, Adelaide, Perth and Canberra, and across South East Queensland and the regions: the Gold Coast, the Sunshine Coast, Toowoomba, Gympie and Northern NSW. Every job is booked through the same number and the same service desk.
Do I need a contract to book a repair?
No. Anyone can book a repair for any brand. We confirm the attendance charge when you book, and any part or further work is quoted to you before it goes ahead.
I am on a DSA contract. How do I get a technician or order toner?
Use the customer portal on this site. Service calls, toner orders and meter readings go straight to our service desk against your machine.
Do you sell new and refurbished printers and copiers?
Yes. We supply all the leading brands of printers and copiers, Australia wide, new. Refurbished and renewed copiers are available across South East Queensland, Toowoomba, Gympie and Northern NSW, delivered and installed by us.
Can you install or relocate a copier?
Yes. We install new machines and move existing ones in Brisbane, the Gold Coast, the Sunshine Coast, Toowoomba, Gympie and Northern NSW, including network and scanning setup.
Can I buy toner and parts online?
Yes. Find your machine in the toner and parts section to buy toner at a listed price, genuine or premium compatible, with stock shown as we hold it. Other parts are quoted. Contract customers order toner through the portal instead: the toner is included and freight is charged.
Toshiba
Kyocera
HP
Konica Minolta
Fujifilm
Toshiba
Kyocera
HPHigh yield
