We repair and service Kyocera, Samsung, OKI, Xerox, Lexmark, HP, Brother, Ricoh, Lanier, Toshiba, Konica Minolta and more across the Canberra region, from government and professional offices in the city to trade businesses in Fyshwick and Mitchell.
Every job runs through one service desk. We confirm the attendance charge when you book, the technician diagnoses the fault on site, and any part is shipped to your office so the job keeps moving without a second diagnosis.
Our record in Canberra
From our own booking records. These are the ones we are called into most, and the machines we are called to. It is not the whole list, and contract servicing runs across the same ground.
- Fyshwick
- Canberra
- Belconnen
- Queanbeyan
- Phillip
- Mitchell
- Kingston
- Kambah
- Turner
- Ainslie
- Deakin
- Narrabundah
- Barton
- Fisher
Share of the machines we are called to in Canberra, among the six brands we see most.
What we do in Canberra
Breakdown repairs
Copiers, multifunction printers, laser and inkjet printers, plotters and label printers.
Book a repair →Contract servicing
Toner included, one number to call and a predictable monthly cost.
Ask for a quote →New machines
Every brand, with a service agreement and finance to suit.
New copiers →Toner and parts
Genuine toner delivered, and parts supplied on their own or fitted.
Find your model →What we get called out for in Canberra
What we are called to in Canberra is not the same mix as everywhere else. Of the machines we are booked to here, HP accounts for about 30 in every 100, Fujifilm about 18 and Brother about 16. The faults below are the ones that bring us out, whatever the badge on the front.
Most office machine problems fall into a handful of patterns. These are the ones we see most often.
Feed rollers and separation pads wear smooth gradually and then cross a line. The paper is the same paper, and suddenly the machine picks up two sheets or none. It is a wear part, and one of the cheaper repairs on a copier.
If a mark appears at the same interval down every page, something round is causing it: a drum, a roller or the fuser. The spacing tells a technician which one before the covers come off.
When new toner does not fix it, the cause is usually calibration, the developer or the transfer unit. Replacing cartridges rarely helps and often costs more than the repair.
A code that clears on a restart and stays gone was probably a glitch. One that returns is the machine reporting something real, and it will not fix itself.
Almost always the network rather than the machine. Mail server changes, new passwords and security updates all break scanning, and the fix is usually a settings change rather than a part.
The finisher does the most physical work on a multifunction machine, so it is often the first part to give trouble. These faults are mechanical and repairable.
Noise during a print run, or warm up times creeping up, usually warns of a mechanical part or the fuser on its way out. Worth a look before it becomes a bigger failure.
The machine has stopped responding to one computer, or to everyone. Drivers, IP addresses and firmware updates are the usual causes, and many are fixed remotely.
If what your machine is doing is not on the list, it does not mean it cannot be fixed. Describe it when you call.
How a service call works
- Tell us the faultMake, model and what the machine is doing. A photo of any error on the screen helps.
- Charge confirmedWe confirm the attendance charge when you book, before anyone is sent.
- Diagnosed on siteThe technician finds the cause and fixes what can be fixed on the visit.
- Nothing extra without a yesAny part or further work is quoted to you before it goes ahead.
Where a part is needed, we ship it to your office and the technician returns to fit it, so the job keeps moving without paying for a second diagnosis.
Not sure whether to repair, service or replace a machine in Canberra? Our guide, repair, service or replace, sets out how we think about it.
Photocopier and printer leasing in Canberra
Canberra offices can lease, rent or buy a photocopier or office printer through the same desk that books their repairs. A lease puts a new A3 multifunction printer or A4 printer on a fixed term with a fixed monthly payment, owned by a finance company while the lease runs. A rental puts the machine, the servicing and the toner into one monthly figure, and the machine stays ours. Commercial hire purchase is buying it over the term. Our photocopier rental and leasing page sets the three side by side.
What a printer lease costs in Canberra comes down to print volume: pages a month, how much colour, A3 or A4, and how many people scan. We size the machine to those first, then show the lease, the rental and the purchase on the same machine, so the options compare like with like. Whichever you choose, our local technician services it across Canberra and Queanbeyan, and toner on the agreement is included, with freight charged on each delivery. Before you sign any photocopier lease, our guide to leasing, renting or buying sets out what to check.
Brands we service in Canberra
Areas we cover around Canberra
- Canberra City
- Braddon
- Barton
- Parkes
- Kingston
- Fyshwick
- Phillip
- Woden
- Belconnen
- Bruce
- Gungahlin
- Mitchell
- Tuggeranong
- Greenway
- Hume
- Queanbeyan
And surrounding suburbs. If you cannot see yours, call 1300 922 260 and we will tell you straight away.
Not in Canberra?
This page is for Canberra and Queanbeyan. Every other city we cover has its own page, its own suburbs and, where we have one, its own local number: printer and photocopier repairs in Sydney, Melbourne, Brisbane, Adelaide and Perth, or see every area we service.
Common questions
Which machines do you get called to most in Canberra?
On our own bookings, HP is the brand we are called to most in Canberra, about 30 in every 100 jobs, then Fujifilm at about 18. The rest are spread across Brother, Canon, Kyocera and others. We service every major brand, so a mixed office is normal work.
Which suburbs and towns around Canberra do you attend?
The ones we are booked into most around Canberra are Fyshwick, Canberra, Belconnen, Queanbeyan, Phillip, Mitchell, Kingston, Kambah. That is not the whole list. If you cannot see yours, call us and we will tell you straight away whether we can attend, and contract servicing runs across the same ground.
Do you repair every brand of printer and copier in Canberra?
Yes. We service all the major brands, including Toshiba, Kyocera, HP, Canon, Ricoh, Brother, Konica Minolta, Sharp, Fujifilm, Xerox, Epson, Lexmark and OKI.
Will I know the cost before the work is done?
Yes. We confirm the attendance charge when you book, and any part or further work is quoted to you before it goes ahead.
Do you come to us, or does the machine come to you?
We come to you. Almost everything is done on site with the machine where it stands. A machine only leaves if the work cannot be done in place, and we would tell you that first.
What happens if my machine needs a part?
We ship the part to your office and our Canberra technician returns to fit it, so you do not pay for a second diagnosis.
Is it worth repairing an older machine?
Often, for a business copier. Most faults are wear parts rather than the end of the machine. The better question is whether parts are still available for that model, and we will give you an honest view rather than an automatic yes.
Can you look at a machine that is under someone else's contract?
Yes. If the service is already included in an agreement you pay for, we will tell you that rather than let you pay twice.
I am on a DSA contract. How do I get a technician?
Log the call in the customer portal on this site. Give us the machine number off the DSA sticker and it goes straight to our service desk against that machine.
What we do here
