Samsung printers and copiers are still at work all through Brisbane offices, from MultiXpress A3 copiers to ProXpress and Xpress printers on desks, and older CLP, CLX, ML and SCX machines that have kept going for years. Samsung printers are no longer sold under the Samsung name, but they are still serviced, and we service them on site, casual or on a service agreement.
Samsung colour machines count their own wear parts and say on the panel when a toner cartridge, the transfer belt, the fuser unit or the tray rollers are near the end of their life. Most Samsung faults we are called to in Brisbane come down to the fuser unit, the transfer belt, the laser scanning unit or the paper feed. The sections below set out what each one does when it starts to go, in the terms your panel uses.
The Samsung machines we repair in Brisbane
MultiXpress K7400LX, MultiXpress K7500GX, MultiXpress K7600GX, MultiXpress X7400LX and MultiXpress X7500GX.
Samsung's A3 office multifunctions, the K models in black and white and the X models in colour. On a busy machine it is the fuser, the imaging parts and the paper feed rollers we fit most.
ProXpress M4530ND, ProXpress M4080FX, Xpress C430W and Xpress C480.
The later A4 range: black and white ProXpress machines for workgroups, and small colour Xpress machines on desks. Fusers, feed rollers and network set up make up most of the work.
CLP-680 series colour printers and CLX colour multifunctions.
Colour lasers that count their toner cartridges, transfer belt, fuser unit and tray rollers, and warn on the panel before each one runs out.
ML series printers and SCX series multifunctions.
Older mono machines still printing in plenty of offices. Paper feed and fusing wear on a page count. Repairable while parts last, and we will tell you plainly when one is not worth it.
What goes wrong on a Samsung, in Samsung's terms
The U1 codes. The panel asks you to turn the machine off and on, but a U1 code that comes back points at the fuser's temperature or pressure control: the halogen lamp, the thermistor, the pressure cam or the fuser drive. The fuser runs hot, so this is a job for a technician. C6-1110 and C6-1120 mean the fuser unit is near or at the end of its life.
Colours out of register, patchy solids, and the C5 codes: C5-1110 and C5-1120 when the belt is near or at the end of its life, C5-1310 when it is not seated, and C5-1710 when its home position sensor has a problem.
Each cartridge carries a CRUM chip that the machine reads. When the panel asks you to install a cartridge that is already in, it is usually a cartridge not seated properly or dirty chip contacts.
The C9 codes ask for new rollers in tray 1, tray 2 or the MP tray when they reach the end of their life. Worn rollers are also behind most repeat jams from a tray.
The U2 codes. When the LSU motor or its timing signal fails, the machine cannot write the image. Usually the LSU harness or the LSU itself.
The A1 and A2 codes: the fuser motor, the motors in the main drive unit that turn the OPC drums, developer and transfer belt, and the fans that cool the SMPS power supply and the fuser.
Jams inside the machine, in the duplex path or at the exit, from the registration area, the PH drive unit or the exit unit. A jam that keeps coming back in the same place has a cause we can find.
S6-3123 for an IP address conflict and S6-3128 for an 802.1x error, and machines that need current drivers on new computers.
Samsung error codes we are called to
Quote the code on the panel when you book. It tells the technician which part of the machine to look at, and which parts to bring.
| Code | What it points to |
|---|---|
| U1-2115 to U1-234H | Fuser temperature and pressure control faults. The panel says to turn off then on; if the code comes back, it needs a technician. |
| U2-6122 to U2-6143 | Laser scanning unit faults: the LSU motor or its timing signal. |
| A1-1210 to A1-4310 | The fuser motor, or the main drive motors for the OPC drums, developer and transfer belt. |
| A2 and A3 codes | The power supply and fuser fans, and the temperature sensors inside and outside the machine. |
| C2 codes | Toner cartridges: running low, empty, not detected, or not accepted by the machine. |
| C5, C6 and C9 codes | The transfer belt, fuser unit and tray rollers near or at the end of their life. |
| M1, M2, M3 and H1 codes | Paper jams and empty trays, by where in the machine they happened. |
| S2, S5 and S6 codes | A cover open, the control panel losing contact with the main board, and network conflicts. |
Every Samsung code family, and which ones clear with a restart
Where in Brisbane
We attend Samsung machines on site right across Brisbane, all booked through one service desk:
- Brisbane CBD and inner city
- Brisbane north and Moreton Bay
- Logan and the Redlands
- Ipswich and Brisbane west
For planned servicing rather than a breakdown, see photocopier servicing in Brisbane. For Samsung toner, parts and new machines, see our Samsung page.
How a service call works
- Tell us the faultMake, model and what the machine is doing. A photo of any error on the screen helps.
- Charge confirmedWe confirm the attendance charge when you book, before anyone is sent.
- Diagnosed on siteThe technician finds the cause and fixes what can be fixed on the visit.
- Nothing extra without a yesAny part or further work is quoted to you before it goes ahead.
Common questions
Can I clear a Samsung error code myself?
Sometimes. Codes that end in Turn off then on may clear when the machine is switched off and on at the power switch. Do it once. If the same code comes back, and especially if it is a U1 fuser code, the cause is still there and it needs a technician. Codes that end in Call for service need a call. Book one and quote the full code.
Are Samsung printers still supported?
Samsung printers are no longer sold under the Samsung name, but they are still serviced. Parts for many models are still available, and if a part for yours is not, we will tell you before any work goes ahead.
Do you service Samsung MultiXpress copiers?
Yes. MultiXpress machines are Samsung's A3 office copiers, and we service them on site the same way as the printers, casual or on a service agreement.
Is an older CLP, CLX, ML or SCX worth repairing?
Often, while parts are still available. If a repair would cost more than the machine is worth to you, we will say so before any work goes ahead.
Where in Brisbane do you attend?
Right across Brisbane: the CBD and inner city, the north side and Moreton Bay, Logan and the Redlands, and Ipswich and the west, all booked through one service desk.
Are your technicians qualified?
All our technicians are trained and certified.
DSA is an independent service provider. Samsung is a trademark of their owner and are used here only to describe the machines we service.