OKI machines print with LED heads instead of a laser, and you will find them in Brisbane offices, schools and print rooms that want good colour from a compact machine. We service OKI colour and mono printers and multifunctions on site, casual or on a service agreement, including the ES badged models.
An OKI is built from a few units you replace as they wear: an image drum and a toner cartridge for each colour, the fuser unit, and the belt unit that carries the page and, on the MC853 and MC873, holds the waste toner too. Most OKI faults we see in Brisbane come back to one of those, the LED heads, or the paper feed. The sections below set out what each one does as it goes, in the words your panel uses.
The OKI machines we repair in Brisbane
MC853 and MC873, and OKI's other MC colour models.
A3 colour LED multifunctions that print, copy, scan and fax. Image drums, the fuser unit and the belt unit are replaced on their counts, and the trays wear their feed and retard rollers.
ES8453 and ES8473.
Built on the same platform as the MC853 and MC873, covered by the same service manual, and they take the same parts and show the same error codes.
OKI C series colour LED printers.
Colour printers on desks and in workgroups. Image drums and fusers at the end of their life are the usual calls, with the odd LED head or feed roller.
OKI B series mono printers and MB series mono multifunctions.
Tough mono machines for everyday printing and scanning. Drums, fusers and paper feed wear by the page, and all three are straightforward to replace.
What goes wrong on a OKI, in OKI's terms
One for each colour on the colour machines. Faint or streaky colour, marks that repeat down the page, and the Image Drum Near Life and Image Drum Life messages. A drum at the end of its life stops the machine until it is replaced.
The 167 to 177 errors for its heat roller and backup roller thermistors, and 980 when paper wraps around it. These are safety related and the machine stops until the cause is fixed. Fuser Unit Life means it has reached its count.
The transfer belt that carries the page past the image drums. Patchy colour, Belt Unit Life at the end of its count, and on these machines Waste Toner Full, because the waste toner is collected in the belt unit.
OKI's answer to a laser, one per colour. Errors 131 to 134 mean a head is not detected, and a head lens stained with toner or paper dust spoils the print, so we check and clean them while we are there.
Each toner cartridge and image drum carries a chip the machine reads by RFID. Errors 230 to 232 and 983 to 987 point at the reader or at a cartridge or drum in the wrong place, and 160 to 163 at a toner sensor.
Misfeeds shown as errors 391 to 394 from worn feed and retard rollers, 390 from the MP tray, and 182 to 184 when an optional tray loses contact.
Jams in the 370 to 373 range, the duplex fan, and 181 when the machine loses contact with the duplex unit.
Scanner connection errors from 054 to 059, document jams in the ADF, hard disk errors, and scan to email or scan to folder problems after a network or mail server change.
OKI error codes we are called to
Quote the code on the panel when you book. It tells the technician which part of the machine to look at, and which parts to bring.
| Code | What it points to |
|---|---|
| 167 to 177 | Fuser unit thermistor and temperature faults. Safety related: the machine stops, and a technician must find and fix the cause. |
| 380 to 394 | Paper jams. 391 to 394 are trays 1 to 4, 390 the MP tray, and 380 to 389 the paper path, the exit and the fuser. |
| 370 to 373 | Jams near the duplex unit, as the page turns over or feeds back out. |
| 131 to 134 | An LED head is not detected: yellow, magenta, cyan or black. |
| 160 to 163 | The toner sensor cannot detect toner for one colour. Check the cartridge is in and its lever locked first. |
| 230 to 232 | Errors with the RFID reader that checks the chips on toner cartridges and image drums. |
| 054 to 059 | Communication lost between the controller and the scanner, which a restart often clears, and 056 when the hard disk cannot be found. |
| 002 to 012 and 203 to 214 | Program and software errors. The panel says Power OFF/ON, and a restart usually clears them; repeats need a technician. |
Every OKI code family, and which ones clear with a restart
Where in Brisbane
We attend OKI machines on site right across Brisbane, all booked through one service desk:
- Brisbane CBD and inner city
- Brisbane north and Moreton Bay
- Logan and the Redlands
- Ipswich and Brisbane west
For planned servicing rather than a breakdown, see photocopier servicing in Brisbane. For OKI toner, parts and new machines, see our OKI page.
How a service call works
- Tell us the faultMake, model and what the machine is doing. A photo of any error on the screen helps.
- Charge confirmedWe confirm the attendance charge when you book, before anyone is sent.
- Diagnosed on siteThe technician finds the cause and fixes what can be fixed on the visit.
- Nothing extra without a yesAny part or further work is quoted to you before it goes ahead.
Common questions
Can I clear an OKI error code myself?
Often, yes. OKI tells you on the panel. If it says Power OFF/ON, switch the machine off, wait, and switch it back on, and most of these clear. If it says Inspection is required, the machine has found a fault in a part. A restart is worth one try for some of them, but fuser errors from 167 to 177 and anything that comes straight back need a technician. Book a call and quote the three digit number.
Why does my OKI say Waste Toner Full, Install New Belt Unit?
On the MC853, MC873 and the ES models built on them, the used toner is collected in the belt unit, so when it is full the answer is a new belt unit rather than an empty bottle. The machine lets you carry on briefly after opening and closing the cover, then stops again, so it is worth booking the belt unit in straight away.
Do you service the OKI ES models?
Yes. The ES8453 and ES8473 share their service manual, their parts and their error codes with the MC853 and MC873, and we service them the same way.
Is an older OKI worth repairing?
Usually, while parts are still available. Most OKI repairs are an image drum, a fuser unit or a belt unit, which are made to be replaced. If a repair would cost more than the machine is worth to you, we will say so before any work goes ahead.
Where in Brisbane do you attend?
Right across Brisbane: the CBD and inner city, the north side and Moreton Bay, Logan and the Redlands, and Ipswich and the west, all booked through one service desk.
Are your technicians qualified?
All our technicians are trained and certified.
DSA is an independent service provider. OKI is a trademark of their owner and are used here only to describe the machines we service.