Xerox machines reach Brisbane offices by every route: bought outright, on a finance lease, or as part of a print contract that has since ended. We service VersaLink, AltaLink, WorkCentre and Phaser machines on site whichever way they arrived, as a casual call or on a service agreement.
Much Xerox servicing is done by module, parts that come out as a unit: the drum cartridge, the fuser module, the transfer belt and roller, and the feed rollers in each tray. A lot of what looks like a breakdown is one of those modules reaching the end of its run, and the fault code usually says which one.
The Xerox machines we repair in Brisbane
VersaLink colour and black and white printers and multifunctions.
Xerox's current range for workgroups and smaller offices. Drum cartridges, fuser modules and tray feed rollers are the usual wear parts.
AltaLink colour and black and white multifunctions.
The larger, busier office machines, often with a finisher attached. Fuser, transfer and finisher work as the page counts climb.
WorkCentre multifunctions.
The range many offices ran before VersaLink and AltaLink arrived. Plenty are still printing well and worth keeping going while parts are available.
Phaser desktop printers.
Printers on desks and in branches. Mostly imaging parts and paper feed.
ColorQube, DocuColor, CopyCentre and Document Centre.
Older machines still at work. Repairable while parts last, and we will tell you straight when one is not worth the money.
What goes wrong on a Xerox, in Xerox's terms
Repeating marks, faded patches and streaks down the page. On colour machines there is one per colour, and each wears at its own rate.
Toner that rubs off, creased pages, and the 010 fault codes. A fuser fault locks the machine for safety until the cause is fixed.
Patchy colour and faint areas on the colour models as the belt and roller wear.
Misfeeds, double feeds and the 071 to 075 codes when rollers wear smooth. A tray that will not lift can be something caught underneath it.
Jams in the 077 codes between the registration point, the fuser and the exit, usually a worn roller or a sensor that needs cleaning.
Originals that skew, stop or double feed on the way through, and the 005 codes. Its rollers wear just like the tray rollers do.
Stapling, stacking and output faults, and communication errors between the machine and its finisher.
Hard drive errors, and scan to email or scan to folder failures after a password, server or network change. Your address book is protected before any drive is replaced.
Xerox error codes we are called to
Quote the code on the panel when you book. It tells the technician which part of the machine to look at, and which parts to bring.
| Code | What it points to |
|---|---|
| 010-327 to 010-379 | Fuser faults: temperature, sensor and heating problems. A safety lock that needs a technician. |
| 077-101 to 077-126 | Jams in the paper path through registration, the fuser exit and duplex. Clear the paper; repeats in one spot need a technician. |
| 071-105 to 075-135 | Paper from a tray or the bypass tray did not arrive at the registration point in time. |
| 071-210 to 074-210 | A tray did not lift. Check nothing is under the paper; if it returns, the lift motor or sensor needs a look. |
| 005-122 to 005-147 | Originals jammed inside the document feeder. |
| 047-216 | The machine lost contact with its finisher. A restart often clears it. |
| 016-503 and 016-764 | Scan to email could not find or reach the email server. |
Every Xerox code family, and which ones clear with a restart
Xerox AltaLink C8130, one of the Xerox photocopiers we repair in Brisbane.
Before you book a Xerox call in Brisbane
A few things you can safely check yourself:
- Write down both groups of three digits exactly as shown, and what the machine was doing at the time: printing, copying through the feeder or scanning to email.
- Note the range name and model number printed on the machine, whether VersaLink, AltaLink, WorkCentre or Phaser, and the serial number from its rating label.
- Note the billing counters shown on the panel, so the technician can see roughly how far the drum cartridges, fuser module and other life parts have run.
Many Brisbane copiers live in CBD towers or business parks with building rules. If your building needs a visitor or trades sign in, a loading dock booking or a parking spot, tell the desk when you book, and say which floor and room the machine is in.
Xerox printer and copier repairs in Brisbane
Plenty of people use Xerox as a word for any photocopier, which is one reason bookings get muddled. On the machines themselves, the range name tells you what you have. Phaser models are desktop printers. VersaLink covers both printers and multifunctions, while AltaLink and WorkCentre machines are multifunctions that copy, print and scan.
For a repair, those names change less than you might expect. A copier repair on an AltaLink and a printer repair on a Xerox printer such as a Phaser are booked the same way: the badge and number on the front, and the six digit code from the panel. Inside, most of them wear the same kinds of module: drum cartridges, the fuser module, transfer parts and feed rollers. What a multifunction adds is the scanner, the feeder and often a finisher, so say whether the fault shows on copies, prints or both.
Repair or replace your Xerox photocopier?
Xerox models fall into clear generations. VersaLink and AltaLink are the newer ranges, WorkCentre came before them, and ColorQube, DocuColor, CopyCentre and Document Centre belong to older ranges still at work. Age alone does not decide it. A WorkCentre in good condition with a fault in a wear part is often worth keeping, while a machine from one of the oldest ranges may have run out of parts.
When replacement is the better answer, we supply new copiers and refurbished and renewed machines in Brisbane as well, and install them. A new or refurbished Xerox can be bought outright through photocopiers for sale in Brisbane, or rented or leased through photocopier leasing and rental in Brisbane.
Keeping a Xerox photocopier running in Brisbane
Storm season brings the other Brisbane problem: power. A strike nearby or a brief outage can leave a Xerox hanging on its start screen, throwing a controller or hard drive error, or losing a scan setting. A surge protected power point, and switching the machine off properly before a storm when the office is empty, saves more service calls than people expect.
- Replace the waste toner container when the machine asks, and keep a spare on hand. A full container stops printing, whatever the toner levels say.
- Take staples, paper clips and sticky notes off originals before they go into the document feeder, and put torn or fragile pages on the glass instead.
- Turn the machine off at its main power switch and let it close down, rather than cutting power at the wall. Sudden power loss is hard on the hard drive.
Xerox service agreement or a one off repair?
Putting a Xerox photocopier on a DSA service agreement brings servicing, repairs and toner together in one arrangement, billed from the pages you print. Toner is included and freight is charged on each delivery. The fuser module, drum cartridges and other life parts are fitted at their page counts on a service visit, so wear is dealt with before it shows on paper.
Brisbane is where our service desk sits and where most of our agreements run. Planned servicing in Brisbane has its own page, with what a service visit covers. Photocopier servicing in Brisbane.
Xerox copier repairs, photocopier service and printer service in Brisbane
Whether you searched Xerox copier repairs Brisbane, Xerox photocopier service, Xerox printer repair or Xerox copier service near me, it is the same team: on site technicians across greater Brisbane who work on Xerox machines every week, booked through one service desk with the attendance charge confirmed before anyone is sent. Xerox machines sold through Fuji Xerox and Fujifilm are on their own page as well. A breakdown is a repair call; planned servicing, cleaning and maintenance kits on their count are a service call; and an office that calls more than twice a year is usually better off with the servicing, parts and toner on one agreement. For the nearest technician to your suburb, see printer and copier repairs near me; for every brand on one page, photocopier repairs in Brisbane.
Book a Xerox repair Call 1300 922 260
Where in Brisbane
We attend Xerox machines on site right across Brisbane, all booked through one service desk:
- Brisbane CBD and inner city
- Brisbane north and Moreton Bay
- Logan and the Redlands
- Ipswich and Brisbane west
For planned servicing rather than a breakdown, see photocopier servicing in Brisbane. For Xerox toner, parts and new machines, see our Xerox page.
Outside Brisbane, Xerox repairs have their own page for each city we cover: Gold Coast, Sunshine Coast, Sydney, Melbourne, Canberra, Adelaide, Perth.
How a service call works
- Tell us the faultMake, model and what the machine is doing. A photo of any error on the screen helps.
- Charge confirmedWe confirm the attendance charge when you book, before anyone is sent.
- Diagnosed on siteThe technician finds the cause and fixes what can be fixed on the visit.
- Nothing extra without a yesAny part or further work is quoted to you before it goes ahead.
Common questions
Can I clear a Xerox fault code myself?
Sometimes. A paper jam clears once the paper is out, and a communication fault such as 047-216 often clears when the machine is switched off and back on. Fuser codes in the 010 range are safety locks, so leave those for a technician. If a code survives a restart, book a call and give us all six digits.
Is Xerox the same as Fuji Xerox?
Not any more. Fuji Xerox is now Fujifilm Business Innovation, and its machines carry the Fujifilm name. Xerox branded machines are Xerox's own range. The two share the same style of fault code, and we service both.
Can you service a Xerox that came on a lease or print contract?
Yes, including machines whose contract has finished. If servicing is still included in an agreement you are paying for elsewhere, we will point that out before booking, so you do not pay twice.
Is an older WorkCentre worth repairing?
Often, while parts are still available. If the repair would cost more than the machine is worth to you, we will say so up front, before any work is done.
Where in Brisbane do you attend?
Everywhere in Brisbane: the CBD and inner city, the north side and Moreton Bay, Logan and the Redlands, and Ipswich and the west, all through one service desk.
Are your technicians qualified?
All our technicians are trained and certified.
What does a code starting with 010 mean on a Xerox?
The 010 group belongs to the fuser module, which uses heat to fix toner into the paper. Codes in it cover a heating lamp left on too long, over temperature, a faulty temperature sensor, a paper wrap around the heat roll and slow cooling after overheating. Each one locks the machine for safety. Switch it off, note the full code and book a technician rather than restarting repeatedly.
Why does my Xerox say the fuser is near end of life?
The machine counts the pages through the fuser module and warns as it approaches its replacement count. Printing carries on for now, but a worn fuser can start to crease paper, leave toner loose on the page or raise a 010 fault. Book the change before that point. On a service agreement, life parts like this are fitted at their page counts during a visit.
Does Brisbane humidity cause Xerox paper jams?
It can. Paper that has absorbed moisture curls as it is heated in the fuser and jams near the exit, or sticks together and double feeds. Keeping reams sealed until they are loaded solves a surprising number of repeat jams.
DSA is an independent service provider. Xerox is a trademark of their owner and are used here only to describe the machines we service.