Existing customers
Order toner, log a service call or send a meter reading.
Customer portal →Book a repair
Any brand, no contract needed.
Book a repair →Phone
1300 922 260, for service, sales and supplies.
Call us →info@documentservices.com.au
Email us →Service desk
Contract customers can also email the service desk at support@documentservices.com.au. The quickest route is the customer portal, which puts the job straight on the board against your machine.
Where to call us
Four local numbers and one national one, and the same service desk behind every one of them. Whichever you ring reaches the same people and the same job board, and a technician is assigned in your own city.
Tap a city to read what we do there. Monday to Friday, 8am to 5pm. A local number is a local number, not a separate office: one desk books every one of them, and the technician who attends is in your city.
Where we cover
One number, one service desk, and technicians across the country. Every region on the map is booked through that one desk and onto the same job board, so a call is logged the same way, and answered for by the same company, wherever your office is.
What to have ready when you call
None of it is essential, and the service desk will find it if you have not got it, but the call is shorter if you do.
- The machine number off the DSA sticker on the front of the machine, if it is one of ours. That alone brings up the machine, its history and who last worked on it.
- The make and model otherwise, which is printed on the front or the top.
- What it is actually doing, in your words. A code on the screen, a mark on the page, a noise, a jam in the same place every time. A photograph of the screen or of a bad print says more than a description and you can send it after the call.
- Where the machine is, if your business has more than one site or more than one floor.
- Whether it has stopped, or is still usable. That is what decides the order of the day.
Which route is quickest
| On a DSA agreement | The customer portal. It puts the job straight on the board against your machine, with no retyping and nothing to describe twice. |
|---|---|
| Machine has stopped | Phone. A stopped machine is not an email. |
| No contract with us | Book a repair. Any brand, no agreement needed, and the attendance charge is confirmed when you book. |
| Toner or parts | The shop, or the portal if your agreement includes it (freight is charged). |
| Buying or renting a machine | Ask for a quote and tell us roughly what you print. We size the machine to that rather than to a price list. |
| Something else | Phone or email. A person answers, not a menu. |
Business details
Document Services Australia. ABN 95 420 878 438. Enquiries info@documentservices.com.au, service desk support@documentservices.com.au, one number 1300 922 260.
A person, then a technician
