Fuji Xerox became Fujifilm Business Innovation, and many offices still run ApeosPort and DocuPrint machines under the old badge. We service both.
Fujifilm Business Innovation is the company once known as Fuji Xerox, so the DocuCentre and ApeosPort machines in many offices now carry the Fujifilm name. We service both the older Fuji Xerox badged machines and the current Fujifilm Apeos range.
These are solid office machines, and plenty come to us once their original contract ends and the owner wants an independent service provider instead.
Fujifilm service we provide
- On site breakdown repairs and fault diagnosis
- Scheduled maintenance and wear part replacement
- Print quality problems: streaks, marks and faded prints
- Paper feed and jam problems, including rollers and feed assemblies
- Scanning, network and driver setup
- Contract servicing with toner included
Common Fujifilm work
Faint areas and repeating marks on DocuCentre and ApeosPort machines.
Smudging and creasing on high volume units.
Misfeeds and jams from the trays.
Stapling and sorting faults on the larger multifunctions.
Fujifilm machines we service
- Apeos
- ApeosPort
- ApeosPort-V C4476
- ApeosPort-V 2060
- DocuCentre-V C2263
- DocuCentre-V C2265
- DocuCentre-V C2276
- DocuCentre-V 2060
- DocuPrint
Not on the list? We service all Fujifilm models still supported with parts. Call 1300 922 260 with the model number.
How Fujifilm servicing works wherever your office is
Every Fujifilm and Fuji Xerox call, from an Apeos multifunction to a DocuPrint printer on a desk, comes through one service desk. The six digit code is read before anyone travels, because the chain points to the part of the machine at fault and the link shows how serious it is. The technician who attends on site then has a clear idea of what to check and what may be needed.
On site, the technician confirms the cause rather than clearing the screen and leaving. If a part is required, you hear what it is and what it costs before it is ordered, and it is fitted once it arrives. Meter readings, parts fitted and the work done are recorded against the machine, so the next visit starts from its history.
Choosing who services your Fujifilm photocopier
Whether it is a Fujifilm printer on a desk or a row of commercial copiers, a few questions sort out who should look after it. Do they read chain link codes, and know a 092 ATC System Fail from a 010 Fusing Unit lock? Can they source Fusing Units, Drum Cartridges and Deve Units for older DocuCentre and ApeosPort machines as well as current Apeos models? Will they tell you plainly when a repair is not worth doing?
Ask about the parts of the machine that sit outside the print engine. A finisher, the DADF and network scanning all fail in their own ways, and a provider that only handles print faults leaves a business with half a machine. All our technicians are trained and certified. They work on the whole copier, scanning and finishing included.
Fujifilm toner, parts and consumables to keep on hand
The DSA store sells Fujifilm toner and parts, genuine and compatible, as listed for each model. A spare Toner Cartridge for each colour you use heavily, kept sealed and lying flat, means an empty cartridge does not hold the office up. A spare Waste Toner Bottle is worth having too, because a full one halts printing even when the toner is fine.
Drum Cartridges, Deve Units, the Fusing Unit, the IBT Belt Unit and the 2nd BTR are life parts with their own counts, and the panel warns as each approaches its point. On a service agreement these are fitted at their page counts during a visit. Staple cartridges for the finisher are worth keeping in the cupboard as well.
Fujifilm codes offices ask us about
Every Fujifilm code family, and which ones a restart may clear, is in our Fujifilm error code guide. A few that come up often:
| Code | What it points to | Restart? |
|---|---|---|
| 093-916 | The chip on the black Toner Cartridge is out of place. Take the cartridge out and push it back firmly first. | Needs a technician |
| 094-420, 094-422 | The IBT Belt Unit or the 2nd BTR has come to its replacement point and should be fitted on a visit. | Needs a technician |
| 047-216 | Communication with the finisher dropped out. Switching off and on again often brings it back. | Worth one restart |
| 116-330 | The hard disk file system has an error, or the disk is not formatted, so the controller cannot use it. | Needs a technician |
| 116-321 | The software hit an error it could not recover from by itself. A restart usually clears it. | Worth one restart |
| 016-764 | Scan to email failed because the machine could not make a connection to the email (SMTP) server. | Needs a technician |
| 027-518 | Scan to folder was refused the login name or password, which often follows a password being changed. | Needs a technician |
Fujifilm repairs by city
Brisbane has its own page, with the Fujifilm machines we repair on site across the city and the codes we are called to: Fujifilm repairs in Brisbane.
Sydney and Melbourne have their own Fujifilm pages and local numbers: Fujifilm repairs in Sydney and Fujifilm repairs in Melbourne.
Each city we service has its own Fujifilm page too, written for that city from our own records:
Code on the panel? Fujifilm error codes explained.
How a service call works
- Tell us the faultMake, model and what the machine is doing. A photo of any error on the screen helps.
- Charge confirmedWe confirm the attendance charge when you book, before anyone is sent.
- Diagnosed on siteThe technician finds the cause and fixes what can be fixed on the visit.
- Nothing extra without a yesAny part or further work is quoted to you before it goes ahead.
Where we service Fujifilm machines
DSA is an independent service provider. Fujifilm is a trademark of its owner and is used here only to describe the machines we service.
What a service call looks like
