Name: Document Services Australia
Telephone: 1300 922 260

Customer portal

Order toner, log a service call or send a meter reading for any machine on a DSA service agreement. It goes straight to our service desk, against your machine.

Contract toner goes to the address we hold for the machine

Service calls land on the job board, not in a voicemail

Meter readings are due by 5pm on the 5th

Remote support

Many scanning, driver and network problems can be fixed without a visit. Call 1300 922 260, then download TeamViewer so the technician can connect while you watch.

TeamViewer for Windows TeamViewer for Mac

Toner is included

On a DSA contract, toner is part of your agreement. Order it here when the machine asks, and it goes to the address we hold for the machine.

Your machine, not a form

Give us the machine number off the DSA sticker and this page fills in the rest. Not sure of it? Tell us the make, model and where it sits.

Prefer to call?

We still answer the phone. Call 1300 922 260 and we will log it for you.

The portal

One place for toner, faults and readings

Someone at the service desk in a headset with a laptop open, a copier behind them — Whatever you send lands on our job board against your machine, not in a queue.

A finger selecting a job on the colour touch screen of an office copier — Your machine number is on the DSA sticker on the front. That is all we need.

A technician walking into a client reception carrying a service case — A technician is assigned and you are told who is coming and when.

A technician kneeling at an open copier with the colour toner units exposed — Most faults are fixed on the first visit, because the common parts travel in the van.

Four toner cartridges in a row, one black and three colour — Order toner in the portal and it is sent out. On an agreement it is included.

A technician checking a job on a tablet beside an office copier — Every visit is logged against your machine, so the next one does not start from nothing.