We service printers and photocopiers throughout the Perth metropolitan area, including the CBD and the surrounding commercial and industrial suburbs. Most work is done on site, at your office, rather than asking you to disconnect a machine and send it away.
If a machine is genuinely not worth repairing, we would rather tell you that than take money for a repair that puts you back in the same position in six months. If you are not sure whether we reach your suburb, call and ask. We will tell you straight away.
Our record in Perth
From our own booking records. These are the ones we are called into most, and the machines we are called to. It is not the whole list, and contract servicing runs across the same ground.
- Canning Vale
- Perth
- Welshpool
- Bibra Lake
- South Perth
- Booragoon
- Joondalup
- Perth Airport
- Malaga
- Midland
- Wangara
- Maylands
- Morley
- Maddington
Share of the machines we are called to in Perth, among the six brands we see most.
What we do in Perth
Breakdown repairs
Copiers, multifunction printers, laser and inkjet printers, plotters and label printers.
Book a repair →Contract servicing
Toner included, one number to call and a predictable monthly cost.
Ask for a quote →New machines
Every brand, with a service agreement and finance to suit.
New copiers →Toner and parts
Genuine toner delivered, and parts supplied on their own or fitted.
Find your model →What we get called out for in Perth
What we are called to in Perth is not the same mix as everywhere else. Of the machines we are booked to here, Brother accounts for about 24 in every 100, Kyocera about 19 and HP about 15. The faults below are the ones that bring us out, whatever the badge on the front.
Most office machine problems fall into a handful of patterns. These are the ones we see most often.
Feed rollers and separation pads wear smooth gradually and then cross a line. The paper is the same paper, and suddenly the machine picks up two sheets or none. It is a wear part, and one of the cheaper repairs on a copier.
If a mark appears at the same interval down every page, something round is causing it: a drum, a roller or the fuser. The spacing tells a technician which one before the covers come off.
When new toner does not fix it, the cause is usually calibration, the developer or the transfer unit. Replacing cartridges rarely helps and often costs more than the repair.
A code that clears on a restart and stays gone was probably a glitch. One that returns is the machine reporting something real, and it will not fix itself.
Almost always the network rather than the machine. Mail server changes, new passwords and security updates all break scanning, and the fix is usually a settings change rather than a part.
The finisher does the most physical work on a multifunction machine, so it is often the first part to give trouble. These faults are mechanical and repairable.
Noise during a print run, or warm up times creeping up, usually warns of a mechanical part or the fuser on its way out. Worth a look before it becomes a bigger failure.
The machine has stopped responding to one computer, or to everyone. Drivers, IP addresses and firmware updates are the usual causes, and many are fixed remotely.
If what your machine is doing is not on the list, it does not mean it cannot be fixed. Describe it when you call.
How a service call works
- Tell us the faultMake, model and what the machine is doing. A photo of any error on the screen helps.
- Charge confirmedWe confirm the attendance charge when you book, before anyone is sent.
- Diagnosed on siteThe technician finds the cause and fixes what can be fixed on the visit.
- Nothing extra without a yesAny part or further work is quoted to you before it goes ahead.
Where a part is needed, we ship it to your office and the technician returns to fit it, so the job keeps moving without paying for a second diagnosis.
Not sure whether to repair, service or replace a machine in Perth? Our guide, repair, service or replace, sets out how we think about it.
Brands we service in Perth
Areas we cover around Perth
- Perth CBD
- West Perth
- East Perth
- Northbridge
- Subiaco
- Leederville
- Osborne Park
- Balcatta
- Malaga
- Joondalup
- Wangara
- Morley
- Midland
- Belmont
- Welshpool
- Kewdale
- Canning Vale
- Cannington
- Victoria Park
- South Perth
- Applecross
- Myaree
- O'Connor
- Fremantle
- Bibra Lake
- Jandakot
- Rockingham
And surrounding suburbs. If you cannot see yours, call (08) 6243 1734 and we will tell you straight away.
Common questions
Which machines do you get called to most in Perth?
On our own bookings, Brother is the brand we are called to most in Perth, about 24 in every 100 jobs, then Kyocera at about 19. The rest are spread across HP, Epson, Konica Minolta and others. We service every major brand, so a mixed office is normal work.
Which suburbs and towns around Perth do you attend?
The ones we are booked into most around Perth are Canning Vale, Perth, Welshpool, Bibra Lake, South Perth, Booragoon, Joondalup, Perth Airport. That is not the whole list. If you cannot see yours, call us and we will tell you straight away whether we can attend, and contract servicing runs across the same ground.
Do you repair every brand of printer and copier in Perth?
Yes. We service all the major brands, including Toshiba, Kyocera, HP, Canon, Ricoh, Brother, Konica Minolta, Sharp, Fujifilm, Xerox, Epson, Lexmark and OKI.
Will I know the cost before the work is done?
Yes. We confirm the attendance charge when you book, and any part or further work is quoted to you before it goes ahead.
Do you come to us, or does the machine come to you?
We come to you. Almost everything is done on site with the machine where it stands. A machine only leaves if the work cannot be done in place, and we would tell you that first.
What happens if my machine needs a part?
We ship the part to your office and our Perth technician returns to fit it, so you do not pay for a second diagnosis.
Is it worth repairing an older machine?
Often, for a business copier. Most faults are wear parts rather than the end of the machine. The better question is whether parts are still available for that model, and we will give you an honest view rather than an automatic yes.
Can you look at a machine that is under someone else's contract?
Yes. If the service is already included in an agreement you pay for, we will tell you that rather than let you pay twice.
I am on a DSA contract. How do I get a technician?
Log the call in the customer portal on this site. Give us the machine number off the DSA sticker and it goes straight to our service desk against that machine.
What we do here
