A repair answers a fault
Something has stopped working: a jam that keeps coming back, lines on every page, an error code that will not clear. A repair finds the cause, which is often a worn roller, a drum at the end of its life or a fuser that is failing, and fixes it. We confirm the attendance charge before anyone is booked, and any part or further work is quoted before it goes ahead.
A service keeps a working machine working
Most machines we attend have had no attention since the day they were installed. Rollers wear, dust builds up and tolerances drift, and a machine that is looked at periodically lasts considerably longer than one that only sees a technician when it stops. On a DSA service agreement that planned work is part of the arrangement, with toner included.
Replacement is a commercial decision
It turns on whether parts are still available, what the machine costs to run per page, and whether it still suits your volumes, far more than on its age. A well kept machine can outlast its lease; a machine that is too small for the office will cost more in call outs and toner than a better sized one. If a repair would cost more than the machine is worth to you, we will say so.
What we check before recommending anything
- The fault, and whether it is likely to come back
- Parts availability for the model
- How many pages you print a month, and how much is colour
- Whether the work is already covered by an agreement you pay for
If replacement makes sense, we supply new Toshiba, Kyocera and HP machines and refurbished and renewed copiers, installed and serviced by the same people.