Who you are buying from
Document Services Australia, ABN 95 420 878 438, of Milton, Queensland. In these terms, "we" and "us" mean Document Services Australia, and "you" means the person or business placing the order.
Prices
Prices are in Australian dollars and include GST. Freight is charged on top and is shown before you pay. Prices are updated daily and can change without notice; the price that applies is the one we confirm on your order. If a price is obviously wrong, we will tell you before we charge anything, and you can cancel.
Orders and stock
Placing an order is an offer to buy, not a completed sale. A sale is made when we confirm your order. Stock shown on the site is live warehouse stock and can change during the day. If something you ordered is not available, we will tell you and you can wait for it, change the item or cancel that line.
Payment
We accept Visa, Mastercard, American Express, JCB and China UnionPay. Card payments are taken by Stripe on its own secure page, so card details never pass through this website and we never see or store them. Prices on this site are in Australian dollars and include GST unless the page says otherwise. Approved account customers can ask for an order to be added to their DSA account, at our discretion, on the payment terms of that account. Goods remain our property until they are paid for in full.
Delivery
Orders are dispatched from Australian warehouses to the address you give us, anywhere in Australia. Freight is a flat $18.00 an order on ordinary cartridge orders. Heavy or bulky items are confirmed with you before you pay. We pass on the delivery time our carrier gives us but we do not guarantee a delivery date. Please check your delivery when it arrives and tell us straight away if anything is damaged or missing.
Faulty or damaged goods
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Tell us as soon as you can, with a photo if the item is damaged, and we will sort it out.
Change of mind
We do not accept returns for a change of mind, including a cartridge ordered for the wrong machine. Supplies are shipped to you direct from the warehouse and stock cannot be taken back once it has left them. If you are not certain which cartridge you need, search your printer model on the shop, which lists only what fits it, or call 1300 922 260 before you order and we will confirm it with you. This does not limit your rights above if something is faulty or damaged.
Genuine and compatible products
We sell both, and every product page says which it is. A product described as genuine is the printer maker's own. A product described as compatible is made by another manufacturer, named on the page, to work in that machine: it is not the printer maker's product and does not carry the printer maker's warranty. We do not sell refilled cartridges. Brand names, model names and part numbers are used to identify the machines each product fits and what a compatible replaces, and are trade marks of their owners.
Customers on a service agreement
If a machine is on a DSA service agreement that includes toner, order that toner through the customer portal at no charge, rather than buying it here.
Privacy
We use the details you give us to fill and deliver your order and to contact you about it. See our privacy page for what we collect and how it is handled.
General
These terms are governed by the law of Queensland. If any part of them cannot be enforced, the rest still applies. Nothing in these terms excludes rights you have under the Australian Consumer Law.