Where to find the model
Most printers and copiers show the model on the front panel or the top cover, for example HL-L2350DW on a Brother, TASKalfa 2554ci on a Kyocera or e-STUDIO 2010AC on a Toshiba. The first part of the name is the range and the rest is the model. Type it into the search with or without spaces and hyphens; the shop matches either.
Or use the code on the cartridge
The cartridge you are replacing carries the maker's code on its label, for example TN-2450, TK-5244K or T-FC415. HP cartridges also carry a short number such as 26X; search either one. A letter at the end usually gives the colour: K for black, C for cyan, M for magenta and Y for yellow.
Standard and high yield
Where a machine takes more than one size of the same cartridge, the shop marks them standard yield and high yield and shows the cost per page of each. The high yield one costs more to buy but prints more pages, so it usually costs less per page. Yields are the maker's ratings at about 5 percent coverage, so pages with photos or solid colour use more toner than the rating suggests.
What cost per page really means
Every cartridge page shows a cost per page: the price divided by the maker's rated yield. That figure is for comparing one cartridge against another, and it is the number the whole industry quotes. It is not what a page out of your machine costs, and there are three reasons why.
A colour page uses all four cartridges. Black text comes off the black cartridge alone, but anything in colour lays down cyan, magenta, yellow and black together, so a colour page costs roughly the sum of all four figures, not the one you are looking at. On the pages where we know all four prices, we work it out and show both.
The rating assumes light coverage. Makers rate a cartridge at about 5 percent of the page covered, which is ordinary text. Photographs, charts, coloured backgrounds and solid blocks use far more toner, and the cost a page rises with them.
It is toner and nothing else. It does not include the drum or imaging unit, the fuser, the waste toner box, any other part, service, labour or paper. A machine's real running cost includes all of those.
A service agreement is the other way to buy it: one set rate a page with toner included, so the number does not move with coverage and the parts and servicing are in it. How that works.
Toner, drums and waste toner boxes
Toner runs out as you print. The drum or imaging unit wears more slowly and is replaced every few toner changes on most machines; the machine usually warns you when it is due. A waste toner box collects spent toner and is replaced when the machine says it is full. Fusers, belts and maintenance kits are wear parts that most offices have fitted by a technician.
How you pay
We take Visa, Mastercard, American Express, JCB and China UnionPay. Card payment goes through Stripe on its own secure page, so your card details never pass through this website and we never see or store them. Prices are in Australian dollars and include GST unless the page says otherwise; the shop has a switch to show them without GST if that is how you work.
If you are on a DSA service agreement you can put an order on your account instead, on the terms of that account, and we check the account before anything ships. Toner for the machines on your agreement is already included, so order that free through the customer portal rather than buying it here. Account ordering is for everything else.
Save your printers
Open a printer in the shop and choose Save this printer. It is then offered first whenever you search on this device, so reordering takes a moment.
Questions
Are these genuine cartridges?
Both are sold here and every product page says which it is. A genuine cartridge is the printer maker's own, supplied through our Australian distributor. A compatible is made by another manufacturer, named on the page, to work in the same machine. We do not sell refilled cartridges.
Should I buy genuine or compatible?
It depends on the machine. A compatible cartridge is a real option on a machine that is being looked after. On a machine nobody is maintaining, a poor cartridge can streak, leak or damage the imaging unit, which costs far more than the cartridge saved. Call us and we will tell you which one we would put in your machine.
How do I find the right cartridge?
Search for the model name on the front or top of your printer, for example HL-L2350DW or TASKalfa 2554ci, and the shop lists everything that fits it. You can also search the code printed on the cartridge you are replacing. If you are unsure, call us before you order.
What does standard and high yield mean?
Some printers take two or three sizes of the same cartridge. The high yield one costs more but prints more pages, so it usually works out cheaper per page. Where both exist, the shop shows the cost per page of each.
Are prices shown with or without GST?
Prices include GST. Business buyers can switch the shop to show prices excluding GST using the switch above the products; the cart always shows both.
How can I pay?
Visa, Mastercard, American Express, JCB and China UnionPay. Card payment goes through Stripe on its own secure page, so your card details never pass through this website and we never see or store them. Customers on a DSA service agreement can put an order on their account instead, on the terms of that account.
How much is freight?
Freight depends on where the order is going and is shown before you pay. Bulky items such as some fusers and waste toner boxes can cost more to send.
I have a DSA service agreement. Do I pay for toner?
No. Toner for the machines on your agreement is included. Order it free through the customer portal or by scanning the sticker on the machine.
Can you fit a drum, fuser or belt for me?
Yes. Buy the part here and book a technician, or ask us to supply and fit it in one visit.
What if the cartridge I need is not listed?
Ask us. We can usually source supplies that are not in the online range, genuine or compatible. Send the printer model or the cartridge code.