How orders are sent
Stock is held in warehouses in every major Australian city, and your order is sent from whichever one is nearest to you rather than from a single warehouse across the country, which is what keeps it moving. Each product page shows where a line is held. We confirm your order by email.
Freight
Freight is a flat $18.00 an order on ordinary cartridge orders, anywhere in Australia. Heavy or bulky items, such as some fusers and waste units, are confirmed with you before you pay, because they cost more to send than a cartridge.
If something arrives damaged or faulty
Tell us as soon as you can, with a photo if it is damaged, and we will replace it or refund it. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you ordered the wrong one
We do not take returns for a change of mind. Supplies are dispatched straight to you from the warehouse, and a cartridge cannot be accepted back once it has left it, so we cannot take one back either. That is why the shop is built to get it right the first time: search your printer model and it shows only what fits, and if you are not sure, call 1300 922 260 before you order and we will confirm the right cartridge with you.
This does not affect your rights if something is faulty or damaged, which are set out above and cannot be excluded.
The full terms of sale set all of this out.
On a DSA service agreement?
Toner for machines on your agreement is included and sent free. Order it in the customer portal.