How orders are sent
Stock is held in warehouses in every major Australian city, and your order is sent from whichever one is nearest to you rather than from a single warehouse across the country, which is what keeps it moving. Each product page shows where a line is held. We confirm your order by email.
Freight
Freight is a flat $18.00 an order on ordinary cartridge orders, anywhere in Australia. Heavy or bulky items, such as some fusers and waste units, are confirmed with you before you pay, because they cost more to send than a cartridge.
Delivering a printer or copier
A machine has its own delivery charge, added at checkout once you enter your address. Each machine's page says which of these applies.
- Desktop printers, A4 multifunctions, scanners and label printers: $44.00 a machine anywhere on the mainland, or $66.00 to the Northern Territory and Tasmania.
- A3 copiers, wide format printers and our largest machines: $313.50 a machine on a pallet, by a truck with a tailgate lift, to Brisbane, the Gold Coast, the Sunshine Coast, Sydney, Canberra, Melbourne, Adelaide and Perth. Anywhere else, we work out the delivery and confirm the total with you before you pay.
A machine arrives packed, ready for you to unpack, move into place and set up. If you would like one of our technicians to install it, ask us for a quote. Most A3 copiers stand on a cabinet or a paper feeder, which is sold separately and listed on the machine's page; if you are not sure what yours needs, call 1300 922 260 before you order. Toner ordered with a machine is sent separately and pays its usual freight.
If something arrives damaged or faulty
Please check your order when it arrives, and tell us within 2 business days, with photos, if anything is damaged or missing, so we can claim it from the carrier and put it right. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If a new printer or copier does not work when it arrives, call us on 1300 922 260 first. The makers handle a machine that is faulty out of the box through their own process, and we will take you through it for your machine.
If you change your mind
Toner, drums, parts and other supplies can be returned for a change of mind within 30 days of delivery, if they are unopened, still sealed and in a condition we can resell, with no writing or labels on the packaging.
- Call us on 1300 922 260 first for a return number, and we will tell you where to send it. Please do not send anything back without one.
- You pay the freight to send it back, and the freight on the original order is not refunded.
- There is no restocking fee if you tell us within 7 days of delivery. After that, a restocking fee of 10% of the price applies.
Printers and copiers cannot be returned for a change of mind. If you are not sure which model you need, or which cabinet or paper tray goes with it, call 1300 922 260 before you order and we will check it with you.
The shop is built to help you get it right the first time: search your printer model and it shows only what fits, and if you are not sure, call 1300 922 260 before you order and we will confirm the right cartridge with you.
None of this affects your rights if something is faulty or damaged, which are set out above and cannot be excluded.
The full terms of sale set all of this out.
On a DSA service agreement?
Toner for machines on your agreement is included. We charge freight on each delivery, as we do on every order. Order it in the customer portal.