E codes are paper jams, and the digits tell you where the sheet stopped. C codes are service calls from the engine: C4 is the fuser, C1 the paper feed, C3 the developer and transfer. F codes come from the controller, its hard drive and its software, and some carry a number after an underscore, for example F101_0. Many codes are only set once the machine has seen the fault twice, or five times, so a code on the screen is rarely a one off.
Before you call
- Write down the full code, including any number after the underscore, and what the machine was doing when it appeared.
- For an E code, open the cover the screen points to, remove the paper gently, and close every cover.
- For a C or F code, switch off at the main power switch, wait a minute, and switch back on. Some communication and software codes clear this way.
- If it comes back, or it is a fuser code from C440 to C449, stop there. The machine counts fuser errors and repeated restarts make it lock harder, and the fuser area runs hot.
- Call us with the code and the model. The code tells the technician which parts to bring.
Toshiba codes by family
- E0xx to E5xx
- E7xx and E8xx
- E9xx and EAxx
- C0xx and C1xx
- C2xx
- C3xx, C9xx and CDxx
- C4xx
- C5xx, C9xx and F codes
- CAxx and CExx
- CBxx and CCxx
- F1xx to F6xx
E0xx to E5xx: paper jams in the machine
The drawers, the bypass tray, the PFP and LCF, and the path through the fuser to the exit and the duplexing unit.
| Code | What it means | Who clears it |
|---|---|---|
| E010, E020 | Paper coming out of the fuser did not reach the exit sensor, or stopped there. | A restart may clear it |
| E061 to E065 | The paper in a drawer or the bypass tray is not the size the machine is set for. Match the setting to the paper. | A restart may clear it |
| E120 | Paper from the bypass tray did not reach its feed sensor. | A restart may clear it |
| E130, E140 | Paper from the first or second drawer did not reach its feed sensor. Repeats usually mean worn pickup, feed or separation rollers. | A restart may clear it |
| E150, E160, E190 | A misfeed from the upper or lower PFP drawer, or from the large capacity feeder. | A restart may clear it |
| E200, E210, E300, E330 | Paper from a drawer or the PFP did not reach the registration sensor. | A restart may clear it |
| E410 to E490 | A cover was opened while paper was moving: the front cover, a side cover, the duplexing unit, the jam access cover, the bridge unit or the job separator. | A restart may clear it |
| E510, E520, E110 | A jam in the automatic duplexing unit (ADU), or paper from it not reaching the registration sensor. | A restart may clear it |
| E570, E580 | Paper did not reach, or stopped at, the reverse sensor while the sheet was being turned over. | A restart may clear it |
E7xx and E8xx: document feeder jams
The RADF, or the single pass DSDF, on top of the machine.
| Code | What it means | Who clears it |
|---|---|---|
| E712, E721 | The original did not reach the registration sensor or the read sensor in the feeder. | A restart may clear it |
| E718 | Originals were not set properly, or the DSDF original tray did not lift as it should. | A restart may clear it |
| E722, E731 | The original did not reach, or stopped at, the feeder's exit sensor. | A restart may clear it |
| E724, E725 | The original stopped at the registration sensor or the read sensor. | A restart may clear it |
| E762 to E777 | An original was left behind in the DSDF, found by one of its sensors. | A restart may clear it |
| E860, E870 | The feeder or its jam access cover was opened while it was feeding. If E860 shows with every cover shut, it needs a technician. | A restart may clear it |
E9xx and EAxx: finisher jams
The bridge unit, the finisher, the hole punch and the saddle stitch unit.
| Code | What it means | Who clears it |
|---|---|---|
| E910 to E940 | Paper did not reach, or stopped in, the bridge unit between the machine and the finisher. | A restart may clear it |
| EA10, EA20 | Paper was late into the finisher, or stopped in it. | A restart may clear it |
| EA50 | A staple jam in the finisher. Three in a row becomes a CB50 service call. | A restart may clear it |
C0xx and C1xx: drive and paper feeding
The drive to the developer units, and the drawer trays and feeders.
| Code | What it means | Who clears it |
|---|---|---|
| C020 | The developer drive motor is not turning properly. | A technician |
| C040 | The motor in the paper feed pedestal (PFP) is not turning properly. | A technician |
| C130, C140 | The first or second drawer tray did not lift: its tray up motor did not turn, or the tray did not move as it should. | A technician |
| C150, C160 | The same tray fault in the upper or lower PFP drawer. | A technician |
| C180, C1A0, C1B0 | A fault in the large capacity feeder (LCF): its tray up motor, end fence motor or transport motor. | A technician |
C2xx: scanning
The scanner and the reading of originals.
| Code | What it means | Who clears it |
|---|---|---|
| C260 | The scanner lamp was not seen lighting against its white reference at switch on. | A technician |
| C270, C280 | The scanner carriage did not leave, or did not return to, its home position in time. C270 can also follow firmware loaded for the wrong model. | A technician |
C3xx, C9xx and CDxx: copy process
The transfer belt, the developer units, the drums and chargers, and the toner that feeds them.
| Code | What it means | Who clears it |
|---|---|---|
| C370 | The transfer belt is not moving properly. | A technician |
| C380, C381 | The auto toner sensor in the black developer unit read above or below its limit. | A technician |
| C390 to C3B1 | The same auto toner sensor fault in the cyan, magenta or yellow developer unit. | A technician |
| C970 | High voltage transformer fault, raised when leakage is detected from a main charger. | A technician |
| C911 to C914 | The machine cannot read the chip on the black, cyan, magenta or yellow toner cartridge. Check the cartridge is seated properly. | A technician |
| CD40 | The waste toner box is full. A new box and a restart may clear it; if not, a technician resets its counter. | A technician |
C4xx: fuser unit
The fuser belt, pressure roller and IH coil that melt the toner onto the page, and the power supply behind them.
| Code | What it means | Who clears it |
|---|---|---|
| C440 | Fuser heating fault during printing: a thermistor fault, or the fuser not coming up to temperature in time. | A technician |
| C445, C446 | The fuser did not reach its ready temperature while warming up. A third C445 after two in a row is held as C446, even after a restart. | A technician |
| C447 | The fuser temperature read too low while ready or printing. | A technician |
| C449 | The fuser went over temperature. The machine turns its own power off and will not stay on until the fuser has cooled. | A technician |
| C471, C472 | The fuser's IH board did not start, or is not getting power. This can point to the mains supply at the site. | A technician |
| C473, C474 | The mains supply voltage was above or below its limit. | A technician |
| C4E0, C4E1 | The pressure roller did not release, or did not come into contact, as expected. | A technician |
| C4E2 | The fuser belt is not turning, or not turning properly. | A technician |
C5xx, C9xx and F codes: communication and circuits
Communication between the machine's boards, the document feeder and the controller.
| Code | What it means | Who clears it |
|---|---|---|
| C550 | Communication lost between the scanner and the document feeder. | A technician |
| C560 | Communication error between the engine CPU and the paper feed control board. Switch off at the main power switch and back on first. | A restart may clear it |
| C940 | Engine CPU error. Switch off at the main power switch and back on; repeats need a technician. | A restart may clear it |
| F070, F071, F074 | Communication error between the system CPU and the engine CPU. A restart at the main power switch is the first step. | A restart may clear it |
| F110, F111 | Communication error between the system CPU and the scanner CPU. | A restart may clear it |
| F410 | Power abnormality. Often the wall outlet: the machine should have an outlet to itself, with no extension lead. | A technician |
CAxx and CExx: laser and image control
The laser optical unit and the sensors that keep colour and density right.
| Code | What it means | Who clears it |
|---|---|---|
| CA00 | Colour registration fault: the colours could not be lined up. | A technician |
| CA10 | The polygon motor in the laser optical unit is not working properly. | A technician |
| CA20 to CA22 | The laser beam's line start signal was not detected. | A technician |
| CE10 to CE41 | The image quality sensor, or the test pattern it reads, gave an abnormal result. | A technician |
CBxx and CCxx: finisher
Finishers, the saddle stitch unit and the hole punch.
| Code | What it means | Who clears it |
|---|---|---|
| CB00 | Communication lost between the machine and the finisher. | A technician |
| CB50, CB51 | Stapler home position fault. CB50 also follows three staple jams in a row. | A technician |
| CC60, CC61 | Hole punch motor fault. | A technician |
F1xx to F6xx: hard drive, system and firmware
The controller's hard drive, its databases, and the firmware.
| Code | What it means | Who clears it |
|---|---|---|
| F101_0 to F101_14 | The hard drive was not detected, or part of it could not be mounted. | A technician |
| F102 to F105 | The hard drive did not become ready, timed out, or returned bad data. | A technician |
| F107 | File system error. The fix formats the drive, which clears the logs, templates and waiting jobs. | A technician |
| F120 to F127 | A database on the drive is corrupted, such as user information, logs, the home screen or job history. A full rebuild can erase the address book, so it is backed up first where possible. | A technician |
| F510, F520 | The application or the operating system did not start. A restart may clear it. | A restart may clear it |
| F600 | A firmware update failed and the firmware needs reinstalling. | A technician |
Messages that are not faults
A toner cartridge is running low. Not a fault: have a new cartridge ready. On a service agreement, order it from the customer portal.
A cartridge is empty and that colour stops. Open the front cover and put in a new cartridge.
The waste toner box needs replacing. Not a fault, but the machine stops once the page in progress is out.
A wear part has reached its page count. The four digit number after it tells the technician which parts. Book a service so they are fitted before they cause a fault.
A developer unit is not seated or connected properly. Close the front cover firmly, and call if the message stays.
A jam. The screen shows which cover to open. Clear it gently, and call if the same code keeps coming back.
Need it fixed?
Call 1300 922 260 or book online and quote the full code. In Brisbane, see Toshiba repairs in Brisbane. For toner and parts, see our Toshiba page.
Common questions
What is a C code on a Toshiba?
A C code is a service call: the machine reporting a fault it has found in itself. The letter and first digit say which area it came from, for example C4 for the fuser and C1 for paper feed, and the remaining characters narrow it to the exact condition.
How do I reset a Toshiba error code?
For an E code, clear the paper and close every cover. For a C or F code, switch off at the main power switch, wait a minute, and switch back on. That clears some communication and software codes. Fuser codes from C440 to C449 stay locked until a technician fixes the cause and resets the fuser error count in service mode.
What does C449 mean on a Toshiba?
The fuser went over temperature. The machine protects itself by switching its own power off, and it will keep switching off until the fuser has cooled. It will not clear with a restart. A technician needs to find the cause in the fuser unit and reset the fuser error count.
Why does my Toshiba show C446 straight after a restart?
After repeated C445 warm up faults, the machine holds the fuser locked as C446 so it cannot keep heating a faulty fuser. Restarting again will not help. Write down the code and book a technician.
Checked against the Toshiba e-STUDIO2515AC, 3015AC, 3515AC, 4515AC and 5015AC service manual. Other e-STUDIO models use the same style of code, though individual codes vary a little between models. DSA is an independent service provider. Toshiba is a trademark of its owner and is used here only to describe the machines we service.